Car Repairs Croydon

MC AUTOS General Terms & Conditions

Our terms & conditions may change from time to time, please check this document occasionally to ensure that you are aware of the latest information.

Our terms & conditions were last updated on 21st May 2018

Workshop Bookings

Specific times may be booked for some of our services, however due to the nature of our business it is not always possible to commence the work at the specified time, you will be informed of any delays as soon as reasonably practicable or upon your arrival, we will aim to keep waiting times as low as possible & will keep you informed throughout your waiting time of any changes / developments that could increase your waiting time. Where complications arise that may impact on your waiting time you will be informed as soon as reasonably practicable. Please be punctual to your appointments as our availability to offer a while you wait / same day service may be impacted. For servicing & larger repairs, your vehicle should be with us by 9am & will need to be left with us until the end of the day unless otherwise agreed / arranged by your service advisor.

MC Autos will not be liable for any economic losses arising in any manner whatsoever out of any delays.

Mobile Bookings

Appointments for our mobile services are offered as morning (8am - 12pm) or afternoon (1pm-6pm), it is not possible to book a specific time slot for our mobile service, however you will receive a phone call when the mobile technician is due to make their way to the vehicle approximately 30 minutes prior, if contact cannot be made within 30 minutes of our initial call the booking may have to be rescheduled. We will do our best to ensure that our mobile technician arrives during the allocated time slot, however this may not always be possible & you will be informed as soon as reasonably practicable of any complications that will affect the time of our arrival.

Our mobile service is weather dependant, we cannot use electrical equipment in wet weather. You may be asked some questions prior to booking confirmation to assess the risk of a technician attending the vehicle's location, please be as accurate as possible when answering these questions as it may lead to us having to cancel the booking if the technician arrives on site & they cannot carry out the repairs they have been booked for if they deem the site to be a risk to them, the equipment, our vehicle, you, your vehicle or the general public.

MC Autos will not be liable for any economic losses arising in any manner whatsoever out of any delays.

Cancellations

You have the right to cancel at any time before the instructed work has commenced. There will be no charge, providing no costs have been incurred. Where costs have been incurred you will only pay for the labour time spent up until the cancelation point or for any parts already fitted to your vehicle. Where the vehicle will require reassembly or partial reassembly in order to make the vehicle mobile, you will be required to pay the labour time taken for reassembly. Payment for costs incurred will be required prior to the removal of the vehicle from the premises.

Estimates

Estimates are provided free of charge & can be provided in writing, via email, in person or over the phone. Estimates will always be as accurate & detailed as possible, however if complications arise during a repair that will impact on the original estimate you will be contacted by us before any further work is carried out to inform you of the complication/s & how this may affect you (financially or time completion).

VAT

We are VAT registered (VAT registration number: GB976963252). All of our services & parts are subject to VAT, unless otherwise stated (eg. MOT's). All estimates given will be inclusive of VAT & all issued invoices will display the VAT amount.

Payments

Full payment of the invoice/s will be required prior to the removal of the vehicle from the premises. Payment can be made by cash, BAC's, PayPal, debit card & credit card*

*We do not accept American Express

Refunds & Returns

Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your vehicle. If you believe that a part we have supplied & fitted is defective, we require the vehicle to be brought back for us to test the suspected part, if the part is confirmed as defective & is still within the manufacturers warranty, the part will be replaced free of charge*

*Genuine parts obtained from an authorised dealer have to be tested by that dealer, we would still carry out the initial test to confirm that the part is defective, however the dealer will want to carry out their own tests before they will honour the warranty on the part, if they confirm the part is defective, they will then supply & fit a replacement part free of charge. If they deem that the part is not faulty & the fault is unrelated then you will be liable for the investigation charge.

Subject to your statutory rights (which shall not be affected by this provision), once fitted to your vehicle a part cannot be exchanged.

Warranty

All manufacturers offer a standard 12 month warranty on their parts, if the warranty period is any different from the standard period this will be detailed on the customers invoice.

Our workmanship is covered by a lifetime warranty.

Where a part that we have supplied & fitted fails within the warranty period, it will be replaced free of charge.

If the customer opts to supply their own parts, warranty will only be offered if the failure is due to poor workmanship, if the part fails prematurely no warranty will be offered & the customer will be liable for any costs incurred in investigating or replacing the failed part.

Storage Charges

Once you have been contacted to confirm that the work on your vehicle is complete & the vehicle is ready for collection, its is expected that the vehicle will be collected no later than 48 hours after, unless you have received written authorisation from us. Failure to collect the vehicle within this period will result in a £10 + VAT per day charge until the vehicle is collected.

Complaints

We pride ourselves on our customer care and will aim to do whatever is reasonably possible to resolve any issue.

In the unlikely event there is anything that you are not completely satisfied with, please contact us as soon as possible so that we can try to resolve your issue. You can contact us by phone on 0208 407 3413 or 07956 585 787, by email at info@mcutos.co.uk Monday to Friday, 9am to 5:30pm or Saturday, 9am to 1pm. Alternatively you can write to us at the address below:

The complaints department
MC Autos
Unit 3 Stirling Way Industrial Estate
Stirling Way
Croydon
CR04XN

We abide by The Motor Ombudsman’s CTSI-approved Code of Practice for Service and Repair.

If we are unable to resolve the issue, we will refer you to The Motor Ombudsman who offer free impartial information, and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.

For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.

x

Our Promise
100% Guaranteed

Always obtain your consent

We will always obtain your consent before carrying out any work that has not already been authorised by yourself.

Always retain faulty parts

We will always retain faulty & damaged parts for your inspection.

Always keep records

We will always keep a complete record of your car & its history with us.

Always report advisories

We will always report any advisories we see whilst working on your vehicle.

Always explain the costs

We will always explain the costs involved before undertaking any work on your vehicle & where applicable will give you a choice of genuine manufacturer parts & after market O.E parts. All parts we fit come with a years guarantee, unless otherwise stated.

Our Promise